Privacy Policy

Last Updated: May 2026

At 1 Health Wigram, we are committed to protecting your privacy and handling your personal and health information with the highest level of care, confidentiality, and security.

This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020. It applies to all patients, clinic visitors, and users of our website (https://www.1health.nz).

1. The Information We Collect

To provide you with safe and effective medical, dental, and aesthetic care, we need to collect relevant personal and health information. This includes:

• Identity and Contact Data: Your full name, date of birth, gender, address, phone number, and email address.
• National Health Identifiers: Your National Health Index (NHI) number.
• Health and Clinical Data: Your medical history, clinical notes, diagnosis records, prescriptions, dental charts, photographs (for clinical tracking or aesthetic progress), and family medical histories.
• Financial and Billing Data: Payment details, invoices, and funding claims info (such as ACC details or health insurance numbers).
• Technical and Usage Data: When you visit our website, we automatically collect data about your device, IP address, and how you interact with our site via Google Analytics and tracking cookies.

2. How We Collect Your Information

We collect information through various touchpoints, primarily directly from you:

• Clinic Forms: When you complete an enrolment form, new patient questionnaire, or booking inquiry via our website, Duda forms, or the Indici patient portal.
• Clinical Consultations: During face-to-face, phone, or video consultations with our General Practitioners (GPs), dentists, nurses, or appearance medicine clinicians.
• Third Parties: In some cases, we may collect information about you from third parties, such as other healthcare providers (specialists, hospitals, laboratories), the Ministry of Health, or ACC, but only when authorized by law or with your explicit consent.

3. How We Use Your Information

We collect and use your personal and health data for the following essential purposes:

• Clinical Care: To deliver comprehensive family medical services, urgent after-hours care, dental treatments, and appearance medicine/aesthetic procedures.
• Administration: To manage appointments, send booking reminders via text/email, process payments, and manage patient accounts.
• Funding and Claims: To process subsidies and claims with the Ministry of Health, Primary Health Organisations (PHOs), ACC, and private health insurance providers (e.g., Southern Cross Easy-claim).
• Website Optimization: To analyze website traffic and improve our online services using anonymous performance data.

4. Sharing and Disclosing Your Information

Your health information is strictly confidential. We will never sell or rent your data. We will only share your information with your consent, or where required or permitted by the Health Information Privacy Code 2020, including:

• Other Healthcare Providers: Sharing records with specialists, laboratories, radiologists, or pharmacies directly involved in your ongoing treatment.
• Government and Funding Bodies: Disclosing mandatory enrolment and statistical data to our PHO, the Ministry of Health, and ACC to secure public health subsidies for your care.
• Legal and Safety Obligations: If required by law, or if there is a serious, imminent threat to your life, health, or public safety.

5. Data Security and Storage

We treat data security with the utmost seriousness. Your information is stored across secure cloud-based electronic medical records networks (such as Indici) and protected local servers.

• We employ industry-standard encryption, firewalls, and strict role-based access logs to ensure only authorized clinical and administrative staff can view your files.
• We retain your health data for the minimum legal periods required under New Zealand health regulations (typically 10 years from the date of your last treatment).

6. Your Rights: Access and Correction

Under Principles 6 and 7 of the Health Information Privacy Code, you have the right to:

• Request Access: Ask for a copy of any personal or health information we hold about you.
• Request Correction: Ask us to correct any details you believe are inaccurate, outdated, or misleading.
• If you would like to view or update your files, please contact our Practice Manager or Privacy Officer using the details below. We will respond to your request within 20 working days

7. Website Cookies and Digital Marketing

Our website uses cookies to enhance user experience and manage digital advertising campaigns (such as Google Ads).

These cookies track anonymous behavior patterns (such as which service pages are visited) to help us optimize our website performance.

You can choose to disable cookies directly through your browser settings at any time without impacting your ability to read information on our website.

8. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how your personal information is handled, please reach out to our team:

• Attention: The Privacy Officer / Practice Manager
• Clinic: 1 Health Wigram
• Physical Address: [Insert Clinic Physical Address, Wigram, Christchurch]
• Phone: 03 662 9309
• Email: reception@1health.nz

If you are not satisfied with our response, you have the right to contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).